Frequently Asked Questions
HOW DO I PAY FOR MY ORDER?
We support PayFast, Peach Payments and Yoco in South Africa, offering a wider variety of payment methods, as follows:
- Payfast (Visa, Mastercard, PayFast Instant EFT, Zapper)
- Peach Payments (Visa, Mastercard, American Express, Diners Club, EFT Secure, M-Pesa, Payflex)
- Yoco (Visa, Mastercard, Maestro, Visa Electon)
CAN I BUY ITEMS IN STORE?
Yes! While we are primarily an online store, do we offer walk-in sales. You can visit us at 2079 Protea Street (Westbrook Estate), Noordwyk, Midrand, 1687 during office hours, Sun-Sat 0800-1700.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
We aim to dispatch your item within 48hrs after receipt of an order. We will provide updated communication from the time an order is placed to actual delivery to your door. Further information can be found on our Shipping Policy.
WHAT IF I RECEIVED AN INCORRECT OR DAMAGED ITEM?
We aim for 100% on-time delivery and 100% conformance on all products. However, errors do occur occasionally and we do apologize in advance for any inconvenience caused. Please notify us immediately via email at info@gearupza.com. Further information can be found on our Refund Policy.
HOW DO I GET A TRACKING NUMBER?
A tracking number will be provided to you as soon as the item is dispatched, generally 24-48hrs after order placement. Should you not receive an email confirmation, please feel free to email us at info@gearupza.com. Further information can be found on our Shipping Policy.
HOW DO I KNOW WHEN MY ITEM HAS BEEN SHIPPED?
You will then be sent an email with your tracking number / tracking link with the courier details. Should you not receive an email confirmation, please feel free to email us at info@gearupza.com